FAQ
Last updated
Last updated
You must send your authentication key in HTTP header as 'x-auth-key’
An abandoned cart is a cart with no order associated with it. Timing start from the last cart update.
Carts and orders are linked with accountId, that is why it is very important to use the same Id. We strongly recommend to use the email address as accountId.
Every time a cart is created or updated and an accountId is available.
Cart update is made when an item is added or removed in the cart, or when customer information is created or updated.
‘Data live tracking’ is the ability to track field by field the visitors on a checkout form. For each completed field you send us the information. With this method you are able to track more abandoned carts, before they clicks on 'Submit'.
With Carts Guru you can define rules to recover your payment failure carts. The informations will be sent with the orders. Using a payment failed status, you can create a specific label that you will be able to match to our rules.
Structure of url should be a combination with the id of the cart and a token for security, example:
cartsguru_cart_id is the unique id of the cart
cartsguru_cart_token is the security token to retrieve the cart
(Both variables are just here as example.)
Not a big deal, you can fake the push order. It's like a push order with status "failed" for id you can use the id of the cart and append 'failed' to the id (something like : "1110000-failed")
Usage of the order status
By updating the order status, you can make sure that:
Cancelled or refunded orders will be sent to Carts Guru to make sure that no commission is earned by Carts Guru for a refunded recovered shopping cart.
If you are using ‘wire transfer’ payment method or any other indirect method, you can define rules for orders even after a few days if payment is yet to be received.
That's a tough question but thankfully, our team is on it. Please bear with us while we're investigating.
Check out to know more about the recover url.